Service Agreementข้อตกลงการใช้บริการ

These terms apply to every order placed with Kassa Partnership ("Kassa", "we") through kassatranslation.com, LINE or in person. By placing an order you ("the client") agree to them.

1. The service

1.1 Kassa translates documents and takes them through legalization at the Department of Consular Affairs, Ministry of Foreign Affairs of Thailand ("the MFA"), or arranges legalization only, as chosen in the order.

1.2 Kassa is a private service. It is not part of the MFA or any government body. The MFA alone decides whether to legalize a document.

1.3 The service includes: the quote, translation where ordered, preparing the Power of Attorney, submitting, correcting and collecting the documents at the MFA, and sending them back by courier, with status updates under the order's tracking number.

2. The client's part

2.1 The client confirms that every document is genuine, issued by the stated authority, and that the client is entitled to have it legalized.

2.2 The client gives correct information, sends the originals and a signed Power of Attorney with a signed copy of an ID card or passport, and answers questions without delay.

2.3 Foreign documents must already carry the legalization the MFA requires (usually by the Thai embassy or consulate in the issuing country). Kassa checks this when the photos are uploaded.

3. Price and payment

3.1 The quote shows: translation (per page, by document type), the service fee (per order and per document set), expedite fees if chosen, the MFA's fees, and return delivery.

3.2 MFA fees are passed through at cost. [VAT: currently not charged / charged at 7% from the date Kassa is VAT-registered.]

3.3 Payment is due before work starts, by PromptPay or bank transfer to the account shown on the order page. Partner firms pay on the same terms unless agreed otherwise in writing.

3.4 If the photos uploaded do not match the originals received (more pages, a different document), Kassa sends a revised quote before continuing.

4. Time, and the on-time promise

4.1 The order page states the expected time in working days for the chosen speed. The clock starts when Kassa has received the originals, the signed POA and payment.

4.2 If Kassa does not finish within the stated time, the client pays only the MFA's fees. Kassa refunds its own fees (translation, service and expedite fees) for that order.

4.3 The promise does not apply to delay caused by: the client (late documents, missing information, an unsigned or incorrect POA); MFA closures, holidays, system outages or a change in MFA requirements; defects in the original document; or events outside Kassa's reasonable control.

5. Translations and corrections

5.1 Kassa's translators may use software tools. Every translation is checked by Kassa before submission.

5.2 The MFA may mark corrections. Kassa makes them and resubmits at no extra cost.

5.3 The client checks names, dates and numbers in the translation preview when asked. Kassa is not responsible for errors caused by wrong information given by the client.

6. Documents in our care

6.1 Kassa keeps originals securely while in its care and returns them with the legalized documents.

6.2 If an original is lost or damaged while in Kassa's care, Kassa pays the reasonable cost of obtaining a replacement from the issuing authority, and redoes the order free of charge.

6.3 Once a document is handed to the courier for return, the courier's terms apply. Kassa helps the client trace and claim.

7. Cancellation

7.1 Before Kassa submits at the MFA, the client may cancel and receive a refund of the price less work already done and MFA fees already paid.

7.2 After submission, fees are not refundable, except under 4.2.

8. Liability

8.1 Kassa's total liability for an order is limited to the price paid for that order, plus the cost in 6.2 where it applies.

8.2 Kassa is not liable for decisions of the MFA, embassies or foreign authorities, including a refusal to accept a legalized document abroad, nor for indirect loss such as missed travel, visas or appointments.

8.3 Nothing in these terms limits liability that cannot be limited under Thai law.

9. Personal data

Kassa handles personal data as described in its Privacy Policy. Sensitive data in documents is processed with the client's consent (Consent Form).

10. General

10.1 These terms are governed by the laws of Thailand. The courts of Thailand have jurisdiction.

10.2 If the Thai and English versions differ, the Thai version prevails.

10.3 Kassa may update these terms; the version shown when the order was placed applies to that order.

Kassa Partnership · [registration number] · [address]